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Our warranty
Five years on the safe and 12 months on the lock as standard. Register for an extra year on the safe, or add the Extended Warranty Package for longer cover and, on HD Series safes, an after-fire replacement guarantee.
Included with every safe
Five years on the safe.
12 months on the lock.
Every new Stronghold safe, strongroom door and security cabinet is covered against defects in materials and workmanship. Cover starts on the purchase date on your invoice or receipt.
- The safe warranty covers the body, door, bolt work, hinges and mechanical parts
- The lock warranty covers the electronic, key or dial combination lock (some models carry longer lock cover; see their specifications)
- Applies to safes bought new in Australia from Stronghold or an authorised dealer
Compare your cover
Three levels of cover
| Cover | Standard warranty | Registered | Extended Warranty Package |
|---|---|---|---|
| Safe | 5 years | 6 years | 7 years |
| Lock | 12 months | 12 months | 2 years |
| After-fire replacementHD Series safes | — | — | 5 years |
| Cost | Included | Free | $169 |
| How you get it | Automatic with every new safe | Register within 6 months of purchase | Buy it with your safe, or when you register within 6 months of purchase |
Some models carry a longer lock warranty, shown in their specifications; the package adds a year to it. The registration bonus adds a year to the safe only; the lock stays as it is. The Extended Warranty Package includes registration, and its cover replaces the registration bonus rather than adding to it.
Extended Warranty Package · $169
More years of cover, and a new safe after a fire
Add the package when you buy your safe, or when you register it within 6 months of purchase.
- 2 extra years on the safe, for 7 years in total
- 1 extra year on the lock, for 2 years in total
- 5-year after-fire replacement guarantee on HD Series home safes (HD1, HD2, HD2D, HD3, HD4 and HD5)
After-fire replacement guarantee
If your HD safe is damaged in a fire within 5 years, we replace it.
You get a new safe of the same model, or the closest current HD Series model if yours is no longer made.
- You are the original purchaser, and the safe is registered with the package
- You send us the fire brigade, police or insurance report and photos of the damaged safe
- The damaged safe is made available to us and becomes ours once it is replaced
- We supply the new safe to your nearest Stronghold dealer; removal, opening the damaged safe, further delivery and installation are not included
- The contents of the safe are not covered, and the guarantee can be used once
Making a claim
How to claim
Parts and labour to fix a covered fault are free. Travel and freight are not included, except where the Australian Consumer Law requires us to pay them, and if a problem is not covered we will tell you the cost before any work is done.
- 1
Contact us
Email sales@strongholdsafes.com.au or your Stronghold dealer with your safe model, serial number (on the label inside the door), proof of purchase, and photos of the problem.
- 2
We assess it
We may ask a few questions or simple checks, or arrange for an authorised technician to inspect the safe on site or at a service centre.
- 3
We repair or replace
If the fault is covered, we repair the safe or replace the faulty part or the safe, at our choice.
- 4
Cover continues
A repaired or replacement product is covered for the rest of the original warranty period.
Exclusions
What is not covered
- Batteries, and normal wear and tear, including scratches and chips in the paint
- Damage from misuse, accident, forced entry, theft, flood or water, and fire (except under the after-fire replacement guarantee)
- Problems caused by not following the operating instructions, including forgotten codes and lost keys
- Installation, servicing or repairs by anyone other than Stronghold or an authorised agent, and non-genuine parts
- Use outdoors or in extreme heat, moisture or corrosive conditions, power surges and storms
- Damage in transport by a third party
- Safes bought second-hand, rented or leased, or bought outside Australia
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty, the registration bonus and the Extended Warranty Package are in addition to your other rights and remedies under the law.